Support

Signing in

I didn’t get my sign-in code.

It comes from noreply@mullapp.in and can take a minute. Check spam and promotions. You can ask for another after 30 seconds.

Paying and settling

I paid someone. Why hasn’t the balance changed?

In Mull, a payment is claimed by the person who paid and confirmed by the person who was paid. Only a confirmed payment moves the balance. That way nobody’s balance changes because of a tap they never saw. The person you paid gets a notification asking them to confirm.

Tapping Pay doesn’t open my UPI app.

Mull opens whichever UPI app your iPhone offers, such as Google Pay, PhonePe or Paytm. If nothing opens, make sure one is installed. You can always copy the UPI ID and pay by hand, then record the payment in Mull.

Groups and people

How do I add someone who isn’t on Mull?

Type their name when you add people to a group. You can split with them straight away. If you add their email, they get a friend request and join the group when they sign up and accept it.

How do repeating expenses work?

Rent and other regular bills can repeat every week, fortnight, month, quarter or year. When one is due, Mull asks you before adding it, with the amount ready to change, because rent goes up and people move out.

Notifications

I’m not getting notifications.

Go to Settings → Notifications → Mull and turn on Allow Notifications.

Safety

Someone is bothering me.

In Mull, open Friends, tap ··· next to them, and choose Report or Block. Blocking stops their friend requests, reminders and notifications, and they are not told. Reports come straight to us.

Your account

How do I delete my account?

In Mull, open your profile and tap Delete account. The privacy policy explains exactly what is removed.